Returns & Refunds

Sealed, unopened vials can be returned within 14 days of delivery for a refund to your original payment method, minus original shipping costs. This keeps every compound we accept back verifiably untouched and safe to restock.

Once a vial's seal is broken or a compound has been reconstituted, it can no longer be returned — this is a safety and integrity requirement, not a preference, since we can no longer verify what happened to it after it left our facility.

If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with photos and we'll send a free one-time replacement — no return shipping required.

1. Contact us with your order number and which item(s) you're returning.
2. We'll confirm eligibility and send you a return shipping label.
3. Once we receive and inspect the sealed item, we'll process your refund.

Approved refunds are issued within 5–10 business days of us receiving the returned item, back to your original payment method. There's no restocking fee on eligible returns.